Thank you for purchasing our products at [email protected] operated by Credix SureLinks.
In order to be eligible for a refund, you have to contact our head office via email with your proof of purchase attached and our staff will contact you on the follow up on refund process. You will be refunded with the original payment method you have used during the purchase and it may take 5 to 10 business days for a refund to show up on your credit card statement.
You may contact our support team if you have any further questions.
If we have sent out our official refund receipt, please contact your credit card company, as it may take some time before your refund is officially posted.
Do not hesitate to contact us if bank did not receive our refund request.
Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.